Membership & Outreach Coordinator

The Southeast Climate & Energy Network (SCEN) seeks a Membership & Outreach Coordinator. The Coordinator is responsible for all aspects of recruitment and retention of SCEN member organizations as well as outreach programs to advocate, promote, and celebrate the actions and achievements of our members. The Coordinator reports directly to the Program Director and works closely with the Advancement Manager and Operations & Communications Manager of the SCEN team. Each member of the team works remotely from home-based or satellite offices across the Southeast and interfaces daily with one another and SCEN members using mobile office technology. Travel to outreach programs, team retreats, conferences, workshops, and member events is required, totaling approximately 15-25 days each fiscal year.

RESPONSIBILITIES

Manage all aspects of member relations (60%):

• Foster positive relationships with prospective and current members by acting as main point of contact and responding to inquiries about membership and member benefits, including administering process of new member applications and overseeing annual membership renewals and prospective member outreach;

• Maintain regular member outreach. Develop and implement strategies for retention of existing members and recruitment and cultivation of new members, including the creation of new member benefits and regular solicitation of member feedback;

• Curate SCEN virtual resources for members;

• Manage SCEN evaluation programs with a focus on member service excellence, including but not limited to, biannual member survey, and ongoing program and service evaluations;

Maintain membership records and online membership directory and create membership reports. Provide development and coordination of programs and services for regional strategic partnerships (25%):

• Support the Director of Programs in developing and implementing new strategic partner programs and services as the need is identified and feasibility is determined.

• Manage SCENs short-term consulting service for members and strategic partners, including providing relevant information and resources on request, soliciting input from staff within their areas of expertise as needed

Manage operational needs for membership and strategic partnerships (15%):

• Support the Operations & Communications Manager with website content and functionality to enhance membership and strategic partnership programs;

• Coordinate membership billing and tracking with accounting staff;

• Complete other projects and tasks as assigned.

DESIRED SKILLS AND QUALITIES

• Passionate about SCEN’s purpose and principles;

• Very strong organizational skills and highly collaborative work style;

• Enthusiasm for working on behalf of a membership-based organization, managing the needs and expectations of members;

• Superb communications skills through writing, public speaking, and presentation;

• Disciplined work habits with the ability to self-motivate;

• Values relationship-building and facilitating networking opportunities;

• Experience with Non-profit organizations

• Ability to prioritize and manage multiple program initiatives simultaneously, and attract the required resources to deliver programs effectively and ensure sustainability;

• Comfort with working virtually from a remote location and enthusiasm for connecting via mobile office technology with SCEN team members in multiple locations;

• Creativity and problem-solving skills;

• Technical expertise in Microsoft Office and Google Suite (Word, Excel, PowerPoint, Outlook)

• Membership or constituent database experience preferred (SCEN uses Hubspot);

• Ease and interest in videoconferencing, such as Zoom and Hangouts.

• Sense of humor required

EEO STATEMENT

As an equal opportunity employer, we are committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor that is not related to the position.

SALARY

USD $22,000 - USD $25,000 / year

Contract Position

APPLY

If interested, please send your resume and cover letter to jobs@scen-us.org. Please include SCEN Membership & Outreach Coordinator on the subject line.

https://www.idealist.org/en/nonprofit-job/af16b9a4f89f4ca98ad1d7202e75271c-membership-outreach-coordinator-southeast-climate-energy-network-sunrise