Nonprofit Remote Digest - Issue #711
Economic Mobility Pathways’ (EMPath) mission is to transform people’s lives by helping them move out of poverty, and to provide other institutions with the tools to systematically do the same.
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EMPath
Economic Mobility Pathways - EMPath Economic Mobility Pathways is a global leader in coaching for economic mobility.
Operations and Communications Associate
Economic Mobility Pathways (EMPath) transforms lives by helping people move out of poverty and provides other organizations with the tools to do the same. As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy, we offer a wide range of rewarding career opportunities. EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability or veteran status, are strongly encouraged to apply. We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.
POSITION TITLE: Operations and Communications Associate
GENERAL SUMMARY OF DUTIES:
EMPath manages a learning network, the Economic Mobility Exchange (“Exchange”). The Exchange is comprised of 140+ organizations and government agencies from around the world interested in learning about and implementing EMPath’s Mobility Mentoring® approach and tools used to support low-income families and individuals in their goal to become economically self-sufficient. The Operations and Communications Associate will be responsible for providing administrative and communications support to the Exchange, managing databases and technology and communication systems intended to facilitate increased communication and knowledge exchange amongst Exchange members as well as operational support for the growth of the network.
SUPERVISOR: Director of Operations
ESSENTIAL DUTIES OF THE JOB:
Manage membership data entry and reporting in Neon, the department’s customer relationship management (CRM) database;
Prepare and disseminate monthly metrics reports;
Analyze and report on trends from data captured in CRM, Mailchimp, and other data sources
Manage member online portal, updating resources and content, creating portal accounts for members, and moderating member driven communications as necessary
Coordinate with Director of Operations as well as Finance Department to manage new and annual membership renewals
Coordinate logistics for trainings and department events (e.g. creating and shipping training packets, ordering food, communications, etc.)
Coordinate and support communications and marketing plans to advance and support the growth of the Economic Mobility Exchange, in partnership with Institutional Advancement, Director of Operations & Member Relations
In collaboration with Director of Operations, develop and administer annual member survey, assist with data analysis and production of annual report
Brand, update and disseminate EMPath tools to Exchange members in collaboration with other departments.
Work collaboratively with Director of Operations and Exchange staff to provide technical support for the monthly Exchange webinar series.
Other related research, administrative, and data management duties as necessary
KNOWLEDGE, SKILLS AND ABILITIES:
Experience in using technology to find innovative ways to communicate and share information
Experience managing online discussion groups, and/or working with an online communication platform
Capacity and capability to learn new software programs and train staff and network members in these programs
Excellent verbal and written communication skills; with great attention to detail
Experience in a fast-paced innovative environment
Self-motivated with the ability to work on a diverse set of business and organizational opportunities and challenges
Flexible, high degree of comfort with ambiguity, enthusiasm, and a good sense of humor essential
Commitment to EMPath’s mission
EDUCATION AND EXPERIENCE:
Associates or Bachelor’s degree preferred, (or equivalent work experience) Preferably in business management, administration, communications, design, or similar field.
3 years of related work experience
PHYSICAL DEMANDS/WORKING CONDITIONS:
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Work is performed in an office environment.
Salary
USD $48,000 - USD $52,000 / year