Nonprofit Remote Digest - Issue #389
The National Association of Anorexia Nervosa and Associated Disorders is a non-profit corporation that provides free support services for those in eating disorder recovery as well as friends and family members of those in recovery.
ANAD • National Association of Anorexia Nervosa and Associated Disorders — anad.org National eating disorder non-profit organization. Treatment referral, support groups, conferences, education, statistics and events.
Senior Program Manager
About the Position
If you're looking for a role that improves people's lives, you've found the right place! We are seeking a Senior Operations Manager to ensure the successful delivery of our support services, and continue expanding our reach. This role will be the main point person to oversee all volunteers and staff operations. A successful candidate will be adaptable, project-management oriented, customer-service oriented, and have a positive/can-do attitude. This position will be paid on an hourly basis, with some benefits, and the schedule is flexible. Applicants from the Chicago area are preferred.
Senior Program Manager Job Description
Reports to: Executive Director
Program Management (70%):
Recovery Mentorship program: Supervise and manage all aspects of the Recovery Mentorship onboarding process; address issues between mentors and mentees.
Support Group program: Supervise the Support Group Coordinator, who manages all aspects of the support group leader onboarding process and stays in touch with leaders to address any concerns.
Online engagement platform for volunteers: Monitor usage; work with other staff to promote relevant, timely content.
Helpline program: As needed, answer ANAD Helpline calls with knowledgeable insight about current treatment options, provide follow up to every caller, if requested, through email; provide mentorship to program assistant who conducts referral research.
Volunteer recruitment: Collaborate with partners and other organizations to recruit volunteers for all programs.
Evaluation: Monitor survey information, call volume, and other metrics to track efficacy of each service, identify areas of growth and provide compelling data for promotion, fundraising, connection and social media efforts
External engagement (15%):
Make updates to the website as needed, collaborating with ANAD Web Manager to troubleshoot infrastructural issues when necessary; follow up with annual renewals from all professionals in the treatment directory; supervise program assistant’s creation of new directory listings; oversee ANAD online store operations.
Contribute ideas/content to monthly newsletters.
Track partnership metrics including site traffic and referrals.
Ensure smooth operations of donor management system
Team participation (15%):
Assist as needed in meeting planning, conference planning, webinar planning, and any other logistics.
Assist with building new support services, fundraising efforts, and events.
Participate in all fundraising efforts.
Complete other duties as needed.
Skills necessary to succeed in this role:
Belief in ANAD’s mission and core values
Bachelor's degree at minimum
Demonstrated project management experience
Virtual experience (conferences, webinars, evaluation, etc.)
Strong problem-solving skills
Strong customer service focus towards those ANAD serves, volunteers, and other staff
Willingness to learn and follow current protocol for volunteer support service coordination and Helpline coverage; identify and implement improvements
Strong follow-through and attention to detail
Able to succinctly and effectively report status of support services
Discretion in knowing when to escalate certain issues, email inquiries, etc.,
Willingness to take on other projects and tasks as needed
Flexibility and agreeability in responding to a fast-paced environment
Flexible time-off policy
Available co-working space in Chicago, IL
Healthcare stipend (open to negotiation)
How to Apply
Email cover letter/resume to firstname.lastname@example.org with subject line: Senior Program Manager. PDF documents are preferred.