Great Minds, a rapidly growing non-profit organization developing world class curricula for PK-12, seeks a Customer Success Representative to join our dynamic, dedicated team. Our mission is to ensure all students have access to a quality education and the full range of liberal arts and sciences.
The uncompromising curriculum from Great Minds assumes that every child is capable of greatness. We bring teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™, and PhD Science™, all give school teachers what they need to take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences.
The Customer Success Representative must have a positive attitude and a passion for delivering expert service to all customers. This entry-level position reports to the Customer Success Manager and works closely with the Sales Team to deliver world class support to our customers. This position will be remote and responsibilities will include pre- and post-sales support, building and maintaining customer relationships, handling a host of customer inquiries, and providing overall customer satisfaction. Candidates should be able to cover West Coast business hours.